The most common reason for an unsuccessful photo verification is that you did not grant your browser or any other device permission to access your device's camera. Please find the solution here.
Another reason could be that the photograph or scan of your identification document does not match the following requirements:
- The MRZ zone is blocked by glare or an object;
- The document's edges are cropped or cut off, or not all four corners of the document are visible;
- The incorrect document type was selected.